Return & Refunds

At Bold Backdrop, we strive to provide high-quality, beautifully designed wallpapers that meet your expectations. However, if you experience any issues with your order, we are here to help. Please review our Returns, Refunds & Complaints policy below to understand your rights and our commitments.

Returns & Refunds

All of our wallpapers are printed on demand, ensuring that each product is uniquely crafted for your space. Due to this, we do not accept returns or issue refunds unless the product is faulty or damaged upon arrival.

If you receive a damaged or defective wallpaper, we will arrange a free return and replacement at no cost to you. The following conditions apply:

•The issue must be due to a manufacturing defect present at the time of delivery.

•Damage caused during shipping must be reported immediately upon receipt.

•You must inspect the product before installation, as we are not responsible for any defects or issues that arise due to improper handling or application.

•We do not cover additional costs such as labor, extra materials, or reinstallation fees.

•Refunds are only issued in cases where a replacement is not possible.

How to File a Return or Complaint

If you believe your wallpaper is faulty or damaged, please follow these steps:

1. Contact Us – Email our support team at support@boldbackdrop.com within 14 days of receiving your order.

2. Provide Documentation – Include your order number, a detailed description of the issue, and clear photos of the affected area.

3. Assessment – Our team will review your claim and, if approved, arrange for a free replacement or refund if necessary.

4. Return Process – If a return is required, we will provide you with a prepaid shipping label and instructions for sending the product back.

Complaints & Dispute Resolution

We are committed to resolving any issues fairly and transparently. If you have a complaint, we encourage you to contact our support team so we can assist you as quickly as possible.

If a dispute arises that cannot be resolved directly, we follow the recommendations of the Public Complaints Committee to ensure a fair outcome for all parties.

At Bold Backdrop, customer satisfaction is our priority, and we are here to assist you with any concerns regarding your order. If you have any questions, please don’t hesitate to reach out to our support team at support@boldbackdrop.com.